Frequently asked questions

Yes, our chicken and lamb are Halal across all our restaurants. Please note that our Sticky Chicken recipe uses cooking wine.

Yes, we have a lunch menu that runs from midday until 5pm across most of our sites. Our lunch menu features our popular Thai tapas as well as some of our favourite curries and noodle dishes. See lunch menu here.

Yes, we have a wide range of Thai-inspired cocktails where you can find popular classics with a Thai Twist! See the full drinks menu here.

Yes, you can because what makes you happy, makes us happy. Just ask a member of staff for the All Day menu when you come in for lunch.

Yes, many of our dishes are gluten free. Those which contain gluten will be indicated with a G in the menu but it’s really important that you check our allergen guide to make sure your chosen dish doesn’t contain traces. Please check our menu here and our allergen guide here.

Yes, you can find calorie and allergen information on our menu.

Our Salt & Pepper Squid! Sweet, delicate squid in a crunchy and gently spicy coating. There’s nothing quite like it. See more Giggling Squid favourites on the menu.

We have a large selection of Thai dishes on the menu suitable for both vegetarians and vegans. Please see our vegan and vegetarian dishes here.

Yes, we have an allergens guide on our website with a comprehensive list of allergens for all our dishes. If you have any allergen and intolerance concerns please consult this even if you’ve eaten with us before as our recipes can change. Visit the allergens guide here.

Yes, many of our dishes are gluten free. Those which contain gluten will be indicated with a G in the menu but it’s really important that you check our allergen guide to make sure your chosen dish doesn’t contain traces. Please check our menu here and our allergen guide here.

Yes, we love welcoming little Squidlets and have a special menu with games and colouring to entertain them. The food is yum too! See the kids’ menu here.

Our very first Giggling Squid cookbook is now available is now available at your local Giggling Squid, on click & collect, delivery from Waterstones, Amazon, Bookshop.org and local independent bookshops.

Our staff undergo extensive allergen training and there are checks in place at every step of the dining experience, overseen by the General Manager, to make every effort to safeguard against errors. We have an allergens guide identifying all the allergens in our dishes which you can access via a QR code or you can ask our staff for a printed copy. We cannot guarantee our dishes are 100% free from allergens. Ingredients and recipes can change, so please always review this information and let your server know of any allergies or intolerances before ordering.

Our chefs love wok’ing their magic to create new dishes and we like to change our menu at least once a year as well as offering seasonal, limited edition specials. Every year we bring out a new festive menu with a Thai twist for anyone who fancies an alternative to tired turkey and soggy sprouts!

As much as we strive to accommodate our customers’ wishes, because of the importance we place on allergies and the fact our kitchens are busy environments, we are unable to serve any dishes with tailored recipes. Our teams are on hand to help you with your food choices if there are certain ingredients you need to avoid. Please be aware, the majority of our dishes contain either chilli, peppers or paprika. Please visit our menu page to see allergens per dish.

For guests with visual impairment we offer an accessible version of our lunch and dinner menus with clear sections and large black font against a pale yellow background. Please ask the manager for a copy when you arrive.

You can simply book online here. All you need to do is select the restaurant, select BOOK and then no of people, date and time. Or if you prefer to speak to someone, call your local Giggling Squid and we’ll be happy to help. You can find your local Giggling Squid phone number on the restaurant page.

Yes, you can easily amend or cancel your booking online using your confirmation email. If however, your confirmation email is buried under a mountain of emails, you can manage your booking on the Giggling Squid website – select BOOK and MANAGE BOOKING at the bottom. If all else fails you can always contact the restaurant directly. Please find the restaurant details here.

Yes! Please contact the restaurant directly to discuss your requirements.

We will sometimes ask for a deposit for large bookings, usually at Christmas. Please contact your local Giggling Squid and ask to speak with the General Manager for more information before you book.

We have private dining spaces in select restaurants. Please contact your local Giggling Squid to enquire.

The only animals allowed in our restaurants are assistance dogs, which are most welcome.

It’s a case by case basis, please contact your local Giggling Squid to enquire.

This is unique to each restaurant. Please contact your nearest restaurant to ask. Where the restaurant doesn’t have it’s own parking, there is usually public parking or transport nearby.

Yes, we welcome tiny squidlets and have made our sites as family friendly as possible.

Yes to both – for bottle feeding we can provide hot water in a bowl or most restaurants have warming devices for baby bottles. Please ask a member of staff at the restaurant.

This is at select restaurants only. Check with your local restaurant here.

Most of our restaurants have outdoor seating but they are not heated so tend to be open when the weather is milder. Please look at the restaurant page to see if they have outdoor seating.

We add a 7.5% tip automatically to your bill however this is payable at your discretion. Applying a service charge to the bill allows us to operate a transparent and fair system as it gets shared across the entire team including kitchen porters, runners, chefs and servers – rewarding everyone who has been involved in the guest’s experience. If you do not wish to pay, please let a member of staff know to remove.

We accept AMEX payments in-restaurant and online when you order a Click & Collect or a Delivery.

During lockdown we were delighted to offer a discount for NHS staff when dining in at Giggling Squid restaurants. Following the end of the lockdown period, this discount is no longer running but we’ve been made aware that there are several scams currently claiming to offer Giggling Squid NHS discounts. Please do not engage with these as they are fake.

Please contact us via our contact us form and we’ll see what we can do to help.

You need to have a UK billing address to purchase our e-vouchers online.

We’re committed to running our business in a sustainable way and have programmes in place as part of our Green Squid initiative. Find out more here.

We use LED lights in all our new restaurants and will be upgrading older sites where possible as part of our refurb programme. Our kitchen appliances are all high-grade energy rating A+ and above and our teams are trained to reduce water wastage, for example by ensuring taps are not left on unnecessarily. We are also trialling induction woks in some of our new restaurants. Find out more about our commitment to sustainability here.

Our intensive training programme for all restaurant staff covers sustainability and the initiatives we have in place. We call it ‘Green Squid’. We stress the importance for all staff to adhere to sustainable practices, whether that’s at our restaurants or at head office.

Yes. We recognise the importance of driving sustainability throughout the business. As part of the policy we pledge to comply with all relevant regulatory requirements, continually improve and reduce our environmental impact, incorporate environmental factors into business decisions and increase employee awareness and training. Find out more about our commitment to sustainability here.

As a multi-site restaurant group, it is essential for us to have a well-defined and implemented energy management policy that guides our operations team, conserves energy and reduces our environmental impact.  We are committed to conserving energy and are working to reduce energy consumption in our sites by 5% by the end of 2024 through a variety of ways such as investing in and utilising energy efficient equipment, investing in energy monitoring systems, educating our teams in energy conservation and working and supporting suppliers to minimise their own carbon footprint. Find out more about our commitment to sustainability here.

We do not purchase any single use plastic for use in our restaurant and where possible, we work with suppliers who have initiatives to minimise their own carbon footprint. See our sustainability page for more information.

All our food waste is collected and used in anaerobic digestion, a process which uses the waste to produce bio fuels and fertilisers. Find out more on our sustainability page.

When you sign up, we’ll send you an email newsletter a few times a month (occasionally you may receive an extra one if your nearest Giggling Squid is taking part in a local event). Not only will you be the first to hear about new dishes, cocktails and fabulous prize draws but you’ll receive a treat to celebrate your birthday and our most regular guests have the chance to become a Golden Giggler and enjoy exclusive rewards!

A Golden Giggler is our affectionate term for our most active and loyal subscribers. When you book a table, order a takeaway or leave a post-dining review (or any combination of the above) three times during a 365 day period, you unlock extra benefits and rewards:

• Exclusive prize draws (on top of our regular competitions).
• Sneak previews such as our popular Festive Feast events where Golden Gigglers are invited to sample the delights of our Christmas menu (on us!) before it launches.
• A quarterly Surprise & Delight where we pick one lucky Giggler at random to win a meal on us.
• Fabulous freebies – for example we like to send out free starter offers to our Golden Gigglers when we introduce new menu items so you can enjoy them on us!
• Offers from carefully selected partners and brands we think you’ll love. (Don’t worry, your data is precious as gold dust so we NEVER share unless it’s for the one-off purpose of posting out a prize.)

Sign up to our email newsletter and our database will automatically record each time you book a table, leave a review (you’ll be sent these post dining in or after a Giggling takeaway so they’re worth completing!) or order a click & collect takeaway (delivery doesn’t count yet due to some unexciting technical reasons…). As soon as you’ve done any of the above three times within a 365 day rolling period, you’ll automatically be entered into our Golden Giggling tier and receive a Golden Giggler welcome email!

You must continue to do any of these 3 activities in a 365 day rolling period: book a table, order a click & collect takeaway and/or leave a Feeditback review, and remain signed up to our database.

We count your activities based on the email address you used to sign up to our newsletter so be sure to use the same email address for all bookings, takeaways and feedback.

We never share it. If we partner with a brand to offer a prize and you win, we’ll contact you via email and will only share your address for the purposes of posting out a prize, afterwhich your data is deleted. See our privacy policy here.

If you’d like to stop receiving Golden Giggler emails or our regular newsletters, contact marketing@gigglingsquid.com and we’ll delete your profile immediately.

Please contact marketing@gigglingsquid.com if you have any questions still unanswered and we’ll be happy to help.

Whilst many of our restaurants are housed in heritage or listed buildings which can restrict the work we carry out, we have made every effort to create easy access for wheelchair users. Every restaurant has a disabled toilet and the following sites have step-free access:  Bath, Bracknell, Beaconsfield, Bishop’s Stortford, Brentwood, Bury St Edmunds, Cambridge, Cardiff St Davids, Chelmsford, Cheltenham, Chislehurst, Clifton, Esher, Farnham, Guildford, Harpenden, Harrogate, Henley, Hornchurch, Horsham, Hove, Kingston-upon-Thames, Leamington Spa, Leicester, Maidstone, Marlow, Mere Green, Norwich, Oxford, Reigate, Salisbury, Sevenoaks, Shrewsbury, Stratford-upon-Avon, Tunbridge Wells, Welwyn Garden City, West Bridgford, Weybridge, Wimbledon, Winchester, Windsor and Wokingham. 

Our all day menu is available in a plain, large font format against a yellow background to allow for easier legibility. Please ask your server on arrival who will be happy to assist.   

Yes, we welcome assistance dogs at every Giggling Squid.